Customer Advisory – Auckland Service Prioritisation

Dear customers and Process Partners,

Auckland is experiencing very warm and humid weather which prompted Ideal Air to post a Service Alert on the 17 February 2016, however this has been further complicated overnight by severe winds which are capable of causing damage to roof mounted air conditioning units resulting in the loss of partial or total cooling effect in buildings.

The combination of these two acute weather conditions will increase the number of service calls our service coordination team will process today and priority will be given to faults that have the potential to cause property damage and injury to people, these include water leaks and the presence of smoke. The second type of breakdown that is given priority are those that will cause complete system failures resulting in total loss of cooling effect in a building.

The warm and humid weather will continue to be with Auckland for the balance of this week so our service coordination team will continue to manage work using the Triage Management Tool ensuring all breakdowns of a critical nature (water leaks, smoke/fire and complete system failures) are attended as per Ideal Air’s normal job response times.

We appreciate your patience this week with our service team and want to assure you that our team will process all critical breakdowns as previously mentioned and will attend all outstanding other works as soon as weather permits.

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Ideal Air